Some issues and solutions when calls from the app may not connect with the customer or vice versa
- Bikers not calling from their registered number
- Bikers not entering the pin after the IVR (message)
The flow of the call is, Voice message -> entering pin -> ringing
After entering the pin, after a short time FE would hear ringing, that means the call is being connected to the customer.
If after entering the pin, call automatically hungs up/disconnects, FE should check whether the number from which you are dialling is registered and whether the pin is correct.
If the FE strictly follow this he/she would face no calling issues.
HAPPY CALLING :)